Privacy Policy
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Last Updated: 21 September 2026
Grand Ambassador Hotel (“Grand Ambassador Hotel”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a reservation, contacting us, staying at the hotel or using our services.
This Privacy Policy explains how we collect, use, disclose, store and protect personal data in accordance with applicable laws in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data (“UAE PDPL”).
This Privacy Policy applies to grandambassadorhotels.com and personal information processed in connection with Grand Ambassador Hotel and its services.
Information We Collect
Depending on how you interact with us, we may collect personal information including:
Name, title, nationality and contact details
Email address and telephone number
Reservation and accommodation details
Arrival and departure dates
Number of guests and occupancy information
Room and service preferences
Information relating to special requests
Passport, Emirates ID, National ID or other identification information where required for guest registration or by applicable law
Payment and transaction information
Dining, meeting and other hotel service enquiries
Information submitted through website forms
Correspondence and communications with us
Feedback, reviews and survey responses
Website usage information, including IP address, browser type, device information and cookie data
Any other information you voluntarily provide to us
We aim to collect only personal information reasonably necessary for the relevant purpose.
How We Collect Personal Data
We may collect personal data when you:
Make, modify or manage a reservation
Book directly through our website
Stay at Grand Ambassador Hotel
Complete registration or check-in procedures
Contact us by telephone, email, website form or other communication channels
Submit a booking or general enquiry
Make a dining, meeting or other hotel service enquiry
Request hotel services or submit special requirements
Subscribe to marketing communications, where available
Participate in surveys, promotions or special offers
Visit or interact with our website
Make a reservation through an authorised travel agent, online travel agency, corporate partner or other booking channel
We may receive personal information directly from you or, where applicable, from third parties involved in your reservation, payment, enquiry or stay.
How We Use Your Information
We may process personal information for purposes including:
Processing and managing reservations
Confirming and administering bookings
Providing accommodation and requested hotel services
Completing guest registration and check-in requirements
Processing payments and maintaining transaction records
Communicating about bookings, enquiries, payments and requests
Managing dining, meeting and other hotel service enquiries
Personalising services based on preferences you have provided
Providing customer support
Managing complaints, feedback and service-related communications
Maintaining the safety and security of our guests, hotel, website and systems
Detecting and preventing fraud, misuse or unauthorised activity
Maintaining business and operational records
Meeting accounting, tax, regulatory and legal requirements
Improving our website, services and guest experience
Sending promotional communications where permitted by applicable law and your communication preferences
Where consent is required for a particular processing activity, we will seek appropriate consent. Where permitted by applicable law, personal information may also be processed where necessary to perform a contract, comply with legal obligations, protect legitimate interests or on another lawful basis.
Guest Identification Information
In accordance with hotel procedures and applicable UAE requirements, guests may be required to present valid original identification at check-in.
This may include an Emirates ID or National ID for UAE or GCC nationals and a passport for international guests.
Identification information will be processed only for legitimate hotel registration, security, operational and legal purposes and will be retained only as necessary in accordance with applicable requirements.
Payment Information
Our website and booking services may require payment information to complete or guarantee a reservation.
Payment information may be processed by authorised payment processors, financial institutions, booking technology providers or other service providers involved in completing your transaction.
Where payment processing is provided by an independent third party, that provider may process your information in accordance with its own privacy and security terms.
We take reasonable steps to use appropriate service providers and safeguards when handling payment-related information.
Marketing Communications
Where permitted by applicable law, we may send information about Grand Ambassador Hotel, room offers, dining promotions, special packages and other hotel services.
Where marketing is based on your consent, you may withdraw that consent at any time. You may also use an unsubscribe option included in electronic marketing communications, where available.
Withdrawing from marketing communications will not prevent us from sending necessary communications relating to an existing reservation, payment, enquiry or stay.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate website functions, remember preferences, understand how visitors interact with the website and, where applicable, measure website performance and marketing activities.
These technologies may collect information such as your IP address, browser type, device information, pages visited, referring website and interactions with our website.
Some cookies may be necessary for the website to function correctly. Other cookies may require your consent depending on their purpose and applicable requirements.
You can manage cookies through your browser settings and, where provided, the website’s cookie consent controls. Disabling certain cookies may affect website functionality.
Sharing Your Personal Data
Where necessary and permitted by applicable law, we may share relevant personal information with:
Reservation and booking service providers
Payment processors and financial institutions
Hotel management and operational service providers
IT, website hosting and technology service providers
Marketing and communications service providers
Travel agents, online travel agencies and corporate booking partners involved in your reservation
Professional advisers, auditors and insurers
Service providers assisting with hotel operations or guest requests
Government, tourism, immigration, regulatory, law-enforcement or judicial authorities where disclosure is required or permitted by law
Other parties where you have authorised the disclosure
Service providers are expected to process personal information only for authorised purposes and subject to appropriate confidentiality and data-protection requirements.
We do not sell your personal information.
International Data Transfers
Some reservation, technology, payment, hosting, marketing or other service providers used in connection with our operations may process or store personal information outside the United Arab Emirates.
Where personal data is transferred internationally, we take appropriate measures to ensure such transfers are carried out in accordance with applicable UAE data-protection requirements and that appropriate safeguards are applied.
Data Security
We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction or misuse.
Access to personal information is limited to authorised personnel and service providers who require it for legitimate business, operational or legal purposes.
However, no internet transmission, electronic communication or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, regulatory, accounting, tax, security, operational and dispute-resolution requirements.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to applicable legal requirements.
Your Privacy Rights
Subject to the UAE PDPL and applicable exceptions or limitations, you may have rights concerning your personal data, including the right to:
Obtain information about personal data being processed about you
Request access to your personal data
Request correction or updating of inaccurate or incomplete personal data
Request deletion of personal data in circumstances permitted by law
Request restriction or cessation of certain processing
Request transfer of personal data where applicable
Object to certain automated processing decisions where applicable
Withdraw consent where processing is based on your consent
Certain requests may be restricted where retaining or processing information is necessary to comply with legal obligations, establish or defend legal rights, complete contractual obligations or where another lawful exception applies.
To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing your request.
Children’s Personal Data
Our website and general hotel marketing are not intended to knowingly collect personal information directly from children without appropriate involvement of a parent, guardian or another lawful basis.
Where information relating to a child is necessary for a family reservation, guest registration or hotel service, it will be processed only as reasonably necessary and in accordance with applicable legal requirements.
Third-Party Booking Platforms and Websites
Our website may contain links to third-party booking systems, payment services, social media platforms or other external websites and services.
When you leave our website or provide information directly to a third-party service, that organisation’s own privacy policy and terms may apply.
Grand Ambassador Hotel is not responsible for the privacy practices, security or content of independent third-party websites or services. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, hotel operations, technology, services or applicable legal requirements.
Any updated version will be published on our website with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy, how your personal data is handled, or wish to exercise an applicable privacy right, please contact:
Grand Ambassador Hotel
Al Falah Street
Al Fahidi 3226
Dubai, United Arab Emirates
Phone: 04 284 4727
Email: [email protected]
Website: grandambassadorhotels.com